Customer Success Manager - Remote

Overview

We’re looking for a Customer Success Manager to lead our customer success team at Reincubate. You’ll work as part of our growing, fully-remote, and friendly team on the success of Camo, our app that helps people get incredible results with video.

In Short

• Lead the customer success team to provide a delightful experience to our users
• Own CS performance reporting, using metric analysis to drive insight and improvement
• Advocate for customers in our product roadmap and our internal and external testing
• Optimise use of CS tools, processes, and systems to provide better internal data, better service, and to maximise team capacity through efficiencies and self-service options

Requirements

• Have strong organisational and communication skills
• Are engaging, energising and empathetic
• Have a passion for great product experiences; friction, poor design, and unnecessary complexity irritate you
• Ideally, you’ll have management experience running a Customer Success team, but we’re more interested in your future than your past
• Relate to our values: creating delight, “it just works”, sustainability, and integrity

Benefits

• Help you set up and contribute to a productive working environment, wherever you are: delight builds on delight
• Give you autonomy in your work, we trust you to solve hard problems well
• Help you settle into your role, manage your responsibilities, and grow as a member of the team: progress comes through sustainable growth
• Provide a space for you to share your opinions and ideas on any topic; integrity and openness are bedrocks of how we interact with one another and our users
• Provide excellent benefits: 25 days’ paid vacation, flexible hours, remote work, share options, healthcare, matched pension contribution, home-office & professional development allowances