Senior Manager, Patient Support Services Operations - Remote

Overview

The Sr. Manager, Patient Support Services Operations position is a critical role in a fast-paced, energetic US Market Access group, responsible for supporting the launch of Regeneron’s first potential gene therapy patient support program.

In Short

• Support the launch of a gene therapy patient support program.
• Develop and maintain collaboration with cross-functional teams.
• Create and launch program SOPs and materials.
• Facilitate communication between various teams.
• Define business requirements and program objectives.
• Analyze current workflows for continuous improvement.
• Manage patient assistance programs.
• Demonstrate understanding of patient services.
• Excellent organizational and communication skills required.
• 10 years of pharmaceutical experience required.

Requirements

• Experience in cell and gene patient support programs.
• Strong understanding of call center operations.
• Ability to provide innovative solutions.
• Experience with IT/development teams.
• Bachelor's degree required.
• Launch experience in the Cell/Gene or Rare Disease space.

Benefits

• Health and wellness programs.
• Fitness centers.
• Equity awards.
• Annual bonuses.
• Paid time off for eligible employees.