Director of Care Team Operations - Remote

Overview

The Director of Care Team Operations is responsible for bridging the business and care delivery through oversight and execution of Reema’s Care Team program, managing high-performing teams across multiple markets and fostering a culture of high-quality care delivery.

In Short

• Lead the development and implementation of care delivery standards.
• Develop strategic operating plans aligned with organizational objectives.
• Monitor KPIs and provide analysis on team performance.
• Champion process improvements to enhance member satisfaction.
• Lead talent strategy for recruitment and development of leaders.
• Support Care Team Managers in overseeing community-based teams.
• Foster a culture of belonging and collaboration.
• Partner with cross-functional teams to design effective service delivery models.
• Address complex problems using creative thinking.
• Promote technology solutions to streamline operations.

Requirements

• Bachelor’s degree in Social Work, Human Services, or related fields required; Master’s preferred.
• 5+ years of experience managing high-performing teams.
• Experience in hiring, onboarding, and training efforts.
• Commitment to solving the intersection of social care and health care.
• Experience in a high-growth startup environment.
• Track record of developing scalable strategies for customer satisfaction.
• Understanding of finance and operations measures.
• Preferred management experience in healthcare or social work.
• Experience leading integrated care teams.

Benefits

• Competitive Salary and Equity Package.
• Medical, Dental, and Vision Insurance.
• HSA and FSA Options.
• 401(k) Retirement Savings with Company Match.
• Employee Assistance Program.
• Paid Parental Leave.
• Accrued Paid Time Off.
• Technology Stipend.
• Flexible Schedules and Remote Work.