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Customer Happiness Intern - Remote

Posted Yesterday
Customer Service
Internship
Worldwide
£14k - £26k/year

Overview

The Customer Happiness Intern will support authors and creative publishing professionals, optimizing user conversion and maintaining high customer satisfaction.

In Short

  • Offering support to Reedsy users.
  • Reviewing projects submitted on the platform.
  • Building customer funnels to reactivate users.
  • Maintaining and updating the FAQ based on user feedback.
  • Suggesting product features based on user feedback.
  • Contributing to maintaining a high NPS (currently at 86!).

Requirements

  • Analytical mind.
  • Ability to work in a remote team and take initiative.
  • Strong writing skills with perfect grammar and spelling.
  • Native-level English speaker.
  • Availability to work full-time for 6 months.
  • Customer support experience is welcomed.

Benefits

  • Work from home.
  • Paid paternal and maternal leave.
  • Annual team retreat.
Reedsy logo

Reedsy

Reedsy is a platform dedicated to connecting authors with top-tier professionals in the publishing industry, including web designers. The company focuses on helping authors create personalized and high-converting websites that reflect their unique brand and meet their specific needs. With a commitment to quality and creativity, Reedsy offers a flexible work environment where designers can manage their own projects and rates while benefiting from a supportive community and payment protection.

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