Director of Customer Support - Remote

Overview

The Director of Customer Support will lead and scale our global Customer and Product Support organization, ensuring world-class experiences for Red Canary customers.

In Short

• Lead and scale global Customer and Product Support organization.
• Ensure world-class customer experiences.
• Oversee technical support operations, strategy, and execution.
• Drive efficiency, quality, and customer satisfaction.
• Collaborate with Customer Success, Product, Engineering, and Security Operations teams.
• Provide seamless and effective support throughout customer journeys.
• Ideal for a strategic leader in a high-growth cybersecurity company.

Requirements

• Proven experience in customer support leadership.
• Strong understanding of technical support operations.
• Experience in collaboration across multiple teams.
• Ability to drive efficiency and quality in support services.
• Experience in the cybersecurity industry is a plus.

Benefits

• Opportunity to lead a global support organization.
• Work in a mission-driven company.
• Collaborative work environment.
• Potential for professional growth in a high-growth company.