Intake Specialist - Remote

Overview

We are seeking a motivated and organized Intake Specialist to join a criminal defense law firm. The ideal candidate will have prior experience as an intake specialist or receptionist, possess exceptional customer service and people skills, and thrive in a structured and fast-paced environment.

In Short

• Serve as the first point of contact for potential clients.
• Gather and document detailed information from potential clients.
• Maintain accurate records in the firm's case management system.
• Schedule consultations and coordinate with attorneys and other team members.
• Handle client inquiries and provide updates as needed.
• Uphold confidentiality and demonstrate empathy.
• Prior experience as an intake specialist or receptionist preferred.
• Exceptional customer service and interpersonal skills required.
• Strong organizational skills and attention to detail needed.
• Ability to multitask and prioritize in a fast-paced environment.

Requirements

• Proficiency in using office software and case management tools.

Benefits

• Connectivity Bonus for reliable internet access.
• Laptop Provided for effective role performance.
• Competitive and stable compensation.
• Work From Anywhere flexibility.