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Customer Success Manager - Remote

Posted 18 weeks ago
Sales / Business
Full Time
Worldwide

Overview

Raptor Maps is a fast-growing climate tech startup focused on building software for the solar energy industry. We aim to simplify solar asset management and operations through better data and automation.

In Short

  • Drive implementation, adoption, and expansion of solutions in the solar industry.
  • Manage a portfolio of enterprise accounts.
  • Implement effective retention strategies and identify upsell opportunities.
  • Work cross-functionally with technical teams.
  • Provide subject matter expertise on solar operations.
  • Craft comprehensive customer success plans.
  • Travel to customer offices and solar sites approximately 20% of the time.
  • Exhibit superb communication skills with various stakeholders.
  • Utilize data analysis to drive customer outcomes.
  • Collaborate with Product, Engineering, and Operations teams.

Requirements

  • 3-5 years experience in solar industry operations and maintenance.
  • 5+ years experience in analytical thinking and customer relationship management.
  • Experience in business development and commercial negotiation.
  • Ability to manage multiple enterprise customers simultaneously.
  • Experience with DAS/SCADA platforms preferred.
  • Proficiency in creating PowerPoint presentations.
  • Fluency in additional languages is a plus.

Benefits

  • Opportunity to work in a fast-growing startup.
  • Impactful work in the renewable energy sector.
  • Collaborative and passionate team environment.
  • Flexible working conditions.
  • Professional development opportunities.
RaptorMaps logo

RaptorMaps

Raptor Maps is a dynamic and innovative climate tech startup that originated from MIT, focused on revolutionizing the solar energy industry. As a venture-backed company, Raptor Maps develops advanced software solutions that facilitate the management and scaling of utility-scale solar portfolios. With a robust data model utilized by a diverse range of stakeholders—including owners, builders, operators, and aerial service providers—Raptor Maps supports hundreds of customers across more than 40 countries, overseeing over 200 million solar panels. The company's software platform plays a crucial role in the global effort to combat climate change by enhancing the efficiency and effectiveness of solar energy management.

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