Customer Success Manager - Remote

Overview

Raptor Maps is a fast-growing climate tech startup focused on building software for the solar energy industry. We aim to simplify solar asset management and operations through better data and automation.

In Short

• Drive implementation, adoption, and expansion of solutions in the solar industry.
• Manage a portfolio of enterprise accounts.
• Implement effective retention strategies and identify upsell opportunities.
• Work cross-functionally with technical teams.
• Provide subject matter expertise on solar operations.
• Craft comprehensive customer success plans.
• Travel to customer offices and solar sites approximately 20% of the time.
• Exhibit superb communication skills with various stakeholders.
• Utilize data analysis to drive customer outcomes.
• Collaborate with Product, Engineering, and Operations teams.

Requirements

• 3-5 years experience in solar industry operations and maintenance.
• 5+ years experience in analytical thinking and customer relationship management.
• Experience in business development and commercial negotiation.
• Ability to manage multiple enterprise customers simultaneously.
• Experience with DAS/SCADA platforms preferred.
• Proficiency in creating PowerPoint presentations.
• Fluency in additional languages is a plus.

Benefits

• Opportunity to work in a fast-growing startup.
• Impactful work in the renewable energy sector.
• Collaborative and passionate team environment.
• Flexible working conditions.
• Professional development opportunities.