Customer Support Operator - Remote

Overview

Ramp is looking to hire phone customer support operators to help support our customers as we scale. We’re looking for agents with an incredible customer focus and passion for helping people, who are hungry to learn all about our product, and who are able to communicate effectively with both customers and our internal teams.

In Short

• Utilize critical thinking skills to diagnose potentially complex problems.
• Work directly with the support lead on documentation and communication.
• Grow and develop in a fast-paced environment.
• Handle support requests over phone, email, and chat.
• Maintain industry-leading customer satisfaction rates.
• Provide insights for product improvement.
• Learn the Ramp Platform thoroughly.

Requirements

• Ability to work on weekends.
• Excellent verbal and written communication skills.
• Strong background in customer support via email and phone.
• Investigative and critical thinking skills.
• Desire for ownership and growth in the role.

Benefits

• 100% medical, dental & vision insurance coverage.
• 401k with employer match.
• Flexible PTO.
• Fertility HRA (up to $5,000 per year).
• WFH stipend for home office needs.
• Wellness stipend.
• Parental Leave.
• Relocation support to NYC or SF.
• Pet insurance.