Network Engineer II / III - Remote

Overview

The Network Operations Network Engineer II is a key element within the Rackspace Infrastructure team and is expected to provide a high level of technical expertise to ensure the uptime and maintenance of critical networking systems.

In Short

• Provide exceptional customer support via the ticketing system and phone
• Detect events in a timely manner using monitoring tools
• Mitigate DDoS attacks to protect customer and shared infrastructure
• Document planned and unplanned network events in appropriate tracking and turnover systems
• Troubleshoot and resolve network events and create event documentation accordingly
• Take ownership of level-appropriate customer requests and issues
• Escalate support requests to next level engineers
• Participate and provide input to Root Cause Analysis
• Review and assist in defining policy and process standards
• Engage directly with external customers for problem resolution

Requirements

• Minimum of 3 years of recent networking experience
• At least 18 months of experience with OSPF and/or BGP
• CCNP-level aptitude
• Excellent written and verbal communication skills
• Detail-oriented in documenting information
• Strong problem-solving skills
• Schedule flexibility, including weekends and holidays

Benefits

• Opportunity for career advancement
• Work in a dynamic and supportive team environment
• Engagement in training and mentoring opportunities
• Exposure to cutting-edge networking technologies
• Competitive compensation package