L2 AWS Support Engineer - Remote

Overview

As an L2 AWS Support Engineer, you will be responsible for providing advanced technical support for AWS-based solutions, troubleshooting complex technical issues related to networking, security, and automation.

In Short

• Investigate and resolve networking and storage issues.
• Analyze and fix application performance issues on AWS.
• Develop and maintain scripts using Python, Bash, or AWS CLI.
• Implement Infrastructure as Code with AWS CloudFormation or Terraform.
• Create and manage EKS clusters.
• Configure backups and disaster recovery plans.
• Monitor and optimize AWS resource utilization and costs.
• Address Level 2 support tickets.
• Assist and mentor Level 1 engineers.
• Work closely with application teams for effective service management.

Requirements

• Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda).
• Strong knowledge of AWS automation and scripting.
• Experience with AWS CloudFormation and Terraform.
• Understanding of AWS security best practices.
• Ability to assist with migrating workloads to AWS.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and in a team.
• AWS Certified Solutions Architect - Associate (preferred).
• AWS Certified DevOps Engineer – Professional (preferred).

Benefits

• Opportunity to work with advanced AWS technologies.
• Professional growth and development in cloud technologies.
• Collaborative work environment.
• Potential for career advancement.
• Access to training and certification resources.