L1 AWS Support Engineer - Remote

Overview

As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions, troubleshooting and resolving a wide range of technical issues related to AWS services.

In Short

• Provide first-level technical support for AWS solutions.
• Troubleshoot and resolve AWS-related issues.
• Log incident tickets and escalate complex issues.
• Monitor AWS environments for performance issues.
• Contribute to knowledge base articles.
• Communicate effectively with customers.
• Adhere to security best practices.
• Deploy and configure AWS resources.
• Perform regular backups and recovery operations.
• Optimize AWS resource usage.

Requirements

• Strong understanding of AWS core services (EC2, S3, VPC, IAM).
• Knowledge of basic troubleshooting techniques.
• Familiarity with command-line interfaces and scripting (Bash, PowerShell).
• Excellent communication skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Customer-focused approach.
• AWS Certified Cloud Practitioner (preferred).

Benefits

• Opportunity to work with AWS technologies.
• Career growth in cloud computing.
• Collaborative work environment.
• Access to training and certification opportunities.
• Flexible work arrangements.