Claims Specialist (Bilingual in Russian, Vietnamese or Spanish) - Remote

Overview

The Oregon Employment Department is seeking a Claims Specialist with bilingual skills in Russian, Vietnamese, or Spanish to process claims and assist individuals claiming Unemployment Insurance benefits.

In Short

• Process claims for Unemployment Insurance benefits.
• Provide customer service to claimants and employers.
• Analyze claims for eligibility and compliance.
• Maintain accurate records and data entry.
• Answer technical questions regarding claims.
• Educate customers about UI services.
• Work in a dynamic team environment.
• Requires bilingual skills in English and another language.
• Hybrid remote work may be available.
• Competitive benefits package offered.

Requirements

• Two years of administrative research experience.
• Bilingual in English and Russian, Vietnamese, or Spanish.
• Excellent communication skills.
• Ability to analyze information quickly.
• Experience in customer service.
• Strong organizational skills.
• Ability to manage competing priorities.
• Commitment to equity and inclusion.
• Ability to work in a fast-paced environment.
• Proficiency in technical aspects of claims processing.

Benefits

• Work/life balance with 11 paid holidays per year.
• Opportunity for Public Service Loan Forgiveness.
• Dynamic and creative work environment.
• Access to carpool matching tool and trip planner.
• Competitive benefits package.
• Mentoring and learning opportunities.
• Supportive team culture.
• Potential for hybrid remote work.
• Equal opportunity employer committed to diversity.
• Access to necessary hardware for remote work.