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Bilingual Customer Support Specialist - Vietnamese - Remote

Posted 7 days ago
Customer Service
Full Time
USA

Overview

HungerRush is seeking friendly and motivated Customer Support Specialists to assist customers and restaurant owners with account management and order inquiries in a fully remote capacity.

In Short

  • 100% Remote role.
  • Fluent in English and Vietnamese required.
  • Available for afternoon to evening shifts.
  • Take inbound and make outbound calls.
  • Manage incoming tickets via CRM.
  • Minor troubleshooting of product or service issues.
  • Document correspondence between restaurants and customers.
  • Perform clerical duties as needed.
  • Call center and food industry experience preferred.
  • Self-directed and motivated individuals are encouraged to apply.

Requirements

  • High school diploma or equivalent.
  • Fluent in English and Vietnamese.
  • Effective written and verbal communication skills.
  • Strong critical thinking and problem-solving skills.
  • Efficient in operating a computer in a Windows environment.
  • Call center experience is a plus.
  • Food industry experience is a plus.
  • Must be available for evening and weekend shifts.
  • Self-directed and self-motivated.

Benefits

  • Work from home flexibility.
  • Opportunity to work in a dynamic and growing company.
  • Supportive team environment.
  • Gain experience in customer service and restaurant solutions.
  • Potential for career growth within the company.
HungerRush logo

HungerRush

HungerRush is a prominent provider of integrated restaurant solutions, specializing in enhancing the operational efficiency of restaurant owners and operators. Their flagship products, the HungerRush POS platform and Menufy Online Ordering platform, streamline various aspects of restaurant management, including digital ordering, delivery, customer engagement, and payment processing. By offering a comprehensive all-in-one system, HungerRush empowers restaurant operators of all sizes to gain deeper insights into their customers, maintain control over their operations, and drive profitable growth. The company is committed to innovation and collaboration, making it easier for restaurants to delight their guests and foster loyalty.

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