Bilingual Customer Support Specialist - Vietnamese - Remote

Overview

HungerRush is seeking friendly and motivated Customer Support Specialists to assist customers and restaurant owners with account management and order inquiries in a fully remote capacity.

In Short

• 100% Remote role.
• Fluent in English and Vietnamese required.
• Available for afternoon to evening shifts.
• Take inbound and make outbound calls.
• Manage incoming tickets via CRM.
• Minor troubleshooting of product or service issues.
• Document correspondence between restaurants and customers.
• Perform clerical duties as needed.
• Call center and food industry experience preferred.
• Self-directed and motivated individuals are encouraged to apply.

Requirements

• High school diploma or equivalent.
• Fluent in English and Vietnamese.
• Effective written and verbal communication skills.
• Strong critical thinking and problem-solving skills.
• Efficient in operating a computer in a Windows environment.
• Call center experience is a plus.
• Food industry experience is a plus.
• Must be available for evening and weekend shifts.
• Self-directed and self-motivated.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic and growing company.
• Supportive team environment.
• Gain experience in customer service and restaurant solutions.
• Potential for career growth within the company.