Technical Support Representative 1 - Remote

Overview

The Technical Support Representative 1 is an entry-level role responsible for providing prompt, professional, and efficient technical support to our customers, serving as the first point of contact for troubleshooting internet and phone service issues.

In Short

• Remote work primarily from home office in California.
• 5 days per week work schedule.
• Occasional travel to other Race offices may be required.
• 100% Company-Paid Medical and Dental Benefits.
• Free Fiber Internet Service provided.
• Compensation ranges from $20 to $23 per hour.
• First point of contact for technical support issues.
• Ensure a positive customer experience while troubleshooting.
• Work in a collaborative and supportive team environment.
• Become part of a company that values integrity and community.

Requirements

• Strong communication skills.
• Ability to troubleshoot technical issues.
• Customer service orientation.
• Familiarity with internet and phone services.
• Ability to work independently and as part of a team.
• Basic technical knowledge relevant to the industry.
• Willingness to learn and adapt.
• Proficiency in using personal phone and internet services.
• Reliable internet connection for remote work.
• Must reside in California.

Benefits

• Comprehensive medical and dental coverage.
• Free internet service.
• Supportive work environment.
• Opportunities for professional growth.
• Team-oriented culture.
• Flexible work arrangements.
• Company-sponsored events and activities.
• Reimbursement for work-related expenses.
• Commitment to community engagement.
• Employee recognition programs.