Director of Client Success - Midwest - Remote

Overview

The Director of Client Success at R1 RCM Inc. is responsible for managing client relationships, ensuring high satisfaction, and driving revenue growth through effective communication and collaboration.

In Short

• Serve as a primary contact for day-to-day client activities.
• Establish trusted relationships with clients.
• Collaborate with various departments to enhance client satisfaction.
• Drive high Net Promoter Score (NPS) results.
• Participate in client business reviews and meetings.
• Sell new solutions to existing clients.
• Document client experiences in CRM.
• Lead project initiatives across the organization.
• Contribute to strategic planning at the client level.
• Assist in onboarding new clients and implementing solutions.

Requirements

• 4+ years of experience in account management or client experience management.
• Experience in healthcare revenue cycle operations.
• Outstanding organization and prioritization skills.
• Exceptional written and verbal communication skills.
• Bachelor’s degree required.
• Proficiency in Microsoft Office and CRM applications.
• Ability to travel up to 40% as needed.

Benefits

• Competitive salary package.
• Opportunities for career growth and development.
• Collaborative work environment.
• Chance to contribute to meaningful work in healthcare.
• Comprehensive benefits package.