Customer Success Manager - Remote

Overview

As a Customer Success Manager at Qwilr, you will be responsible for managing and growing a portfolio of Enterprise and SMB customers, ensuring they achieve success and maximize their value from our platform.

In Short

• Manage a portfolio of Enterprise and SMB customers.
• Drive adoption, retention, and expansion through strong relationships.
• Implement structured CSM processes for customer growth.
• Manage renewals and expansion opportunities.
• Leverage tools for data-driven insights and customer engagement.
• Collaborate with Sales, Marketing, and Product teams.
• 4 years of Customer Success experience required.
• Fluency in English is a must.
• Experience in SaaS-related B2B Sales preferred.
• Comfortable in remote work settings.

Requirements

• Excellent command of English.
• 4 years of experience in Customer Success Management.
• Experience in SaaS-related B2B Sales.
• Expert in CRM software (HubSpot, Salesforce preferred).
• Proven track record of meeting or exceeding targets.
• Strong problem-solving skills.
• Ability to communicate complex ideas effectively.
• Thrive in remote work settings.

Benefits

• Work in a rapidly growing company with a strong market need.
• Collaborate with a dynamic team.
• Opportunity to shape customer success strategies.
• Flexible working environment.