Customer Success Manager - Quora - Remote

Overview

The Customer Success Manager at Quora will play a crucial role in building and maintaining relationships with advertisers, ensuring their success and satisfaction while driving revenue growth.

In Short

• Prospect, nurture, and grow new advertising accounts.
• Partner with advertisers to achieve exceptional returns on investment.
• Optimize advertising campaigns on the Quora Ad Manager.
• Utilize problem-solving and creativity to enhance client success.
• Build strong networking and business relationships.
• Provide industry insights and proactive solutions to client challenges.
• Manage onboarding processes for new clients.
• Track and analyze key account metrics to maximize ROI.
• Collaborate cross-functionally with internal teams.
• Drive upsell opportunities and enhance client satisfaction.

Requirements

• Bachelor’s degree in Advertising, Marketing, or related field.
• At least 2 years of experience in customer success or account management in advertising.
• Strong networking and business development skills.
• Experience managing advertising campaigns and using analytics tools.
• Excellent communication skills for engaging with stakeholders.
• Ability to work autonomously in a fast-paced environment.
• Exceptional time management skills.
• Knowledge of prospecting tools and online sales strategies.
• Self-motivated and adaptable.
• Proven ability to build and nurture strong client relationships.

Benefits

• Medical/dental/vision coverage.
• Remote work reimbursement.
• Paid time off.
• Employee assistance programs.
• Diversity and inclusivity in hiring practices.
• Ongoing training and development opportunities.
• Equity refreshers.
• Flexible working arrangements.
• Access to a collaborative work culture.
• Opportunities to make a significant impact.