Customer Success Manager - Quora - Remote

Overview

The Customer Success Manager at Quora will partner with and advise advertisers to help them succeed on the Quora advertising platform, managing a diverse portfolio of clients.

In Short

• Work remotely from anywhere in North America.
• Manage a portfolio of advertising clients autonomously.
• Provide strategic guidance to optimize ad campaigns.
• Conduct regular check-ins and business reviews with clients.
• Share best practices and insights with clients and internally.
• Track account data for internal projections.
• 3-5 years of experience in advertising campaign management required.
• Exemplary communication skills needed for client interactions.
• Experience with performance campaigns is essential.
• Comfortable troubleshooting technical issues.

Requirements

• 3-5 years in advertising campaign management.
• Strong verbal and written communication skills.
• Experience with paid search and performance marketing.
• Ability to analyze data and provide actionable insights.
• Self-starter with an action-oriented mindset.
• Experience with sales tools like Salesforce preferred.
• Familiarity with platforms like Meta and Google Ads is a plus.
• Availability for meetings during coordination hours.
• Comfortable with beta products.
• Ability to work collaboratively in a fast-paced environment.

Benefits

• Medical, dental, and vision coverage.
• Equity refreshers.
• Remote work reimbursement.
• Paid time off.
• Employee assistance programs.
• Diversity and inclusivity in hiring.
• Country-specific benefits may vary.
• Ongoing application acceptance.
• Opportunities for career growth.
• Supportive work culture valuing transparency and collaboration.