Client Service Manager - Remote

Overview

The Client Services Manager will provide strategic client oversight with a mission to drive sustained long-term growth by building meaningful client relationships. The CSAM will drive revenue expansion by identifying upsell opportunities as well as operational gaps to drive process improvement and client satisfaction.

In Short

• Strategically manage all aspects of client relationships and communication.
• Engage key accounts consultatively and respond to inquiries.
• Document and track internal metrics according to client SLAs.
• Advocate for clients across operational departments.
• Understand the impact of client needs on operational departments.
• Recognize upsell opportunities and collaborate with internal departments.
• Maintain accountability and ownership of client deliverables.
• Communicate effectively with internal and external teams.
• Work effectively within a cross-functional team environment.
• Handle multiple high priorities while being detail-oriented.

Requirements

• Bachelor’s degree or equivalent experience in client management.
• Experience in key client management and operations management.
• Superb critical thinking and strategic problem-solving skills.
• Strives to eliminate errors and improve processes.
• Self-starter with excellent follow-through.
• Excellent written and verbal communication skills.
• Ability to work effectively within a cross-functional team.
• Proficiency in CRM and WMS software, Microsoft Office Suite.
• Ability to handle multiple priorities while being organized.

Benefits

• Comprehensive benefits including health, dental, and vision coverage.
• 401(k) with 4% company matching.
• Generous paid time off and holiday schedule.
• Professional development and training opportunities.