Technical Customer Engineer II - Remote

Overview

The Technical Customer Engineer II focuses on providing technical support and expertise to the sales team and customers during the sales process, ensuring customers maximize the benefits from the products they purchased.

In Short

• Provide technical support to sales teams and customers.
• Answer questions about products and product lines.
• Conduct in-depth product demonstrations.
• Assist customers in maximizing product benefits.
• Diagnose and troubleshoot complex systems.
• Repair and debug products as needed.
• Work in a global team environment.
• Contribute to the company's values of integrity and customer passion.
• Engage with various end markets including packaging and medical.
• Be part of a company with a strong commitment to employee growth.

Requirements

• Experience in technical support or customer service.
• Strong understanding of product lines and technical specifications.
• Excellent problem-solving skills.
• Ability to work collaboratively with sales teams.
• Effective communication skills.
• Experience with troubleshooting complex systems.
• Ability to conduct product demonstrations effectively.
• Interest in engineering and manufacturing processes.
• Willingness to learn and adapt in a fast-paced environment.
• Customer-focused mindset.

Benefits

• Opportunities for career advancement.
• Supportive work environment.
• Global operations with diverse teams.
• Commitment to employee well-being.
• Engagement in innovative product development.