Customer Success Engineer - Financial Services & Insurance - Remote

Overview

As a Customer Success Engineer at Quantum Metric, you will support a portfolio of clients in the Financial Services and Insurance sectors, managing their technical implementation and ensuring their success with our platform.

In Short

• Support a portfolio of clients in the FSI verticals.
• Manage technical details of client implementation, onboarding, and growth.
• Guide clients in defining meaningful requirements and creating solutions.
• Develop custom JavaScript functions for data analytics.
• Configure alerts, dashboards, and reports for real-time visibility.
• Adapt quickly to changing priorities in a dynamic environment.
• Strong background in web technologies and digital analytics tools.
• Excellent communication and presentation skills required.
• 10% travel may be required.
• Compensation ranges from $90,000 to $120,000 base salary.

Requirements

• Experience in Professional Services, Customer Success, or Sales Engineering.
• Proficiency in JavaScript, HTML, and CSS.
• Experience with digital analytics solutions like Adobe Analytics or Google Analytics.
• Strong project and time management skills.
• Able to connect with diverse audiences, both technical and non-technical.

Benefits

• Diverse and inclusive company culture.
• Coaching and training programs for career development.
• Regular company-wide events and local outings.
• Employee Resource Groups for community support.