Customer Support Physicist - Remote

Overview

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.

In Short

• Own and provide end-to-end support to our global customers
• Communicate and troubleshoot with the customer to understand the real issue and identify its root cause
• Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue
• Suggest and communicate a workaround to the user
• Research and identify solutions to recurrent software and hardware issues
• Manage ongoing communication and ensure customer satisfaction
• Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system
• Maintain a profound understanding of the system’s known issues
• Support hardware installations
• Document technical knowledge and issue resolution procedures

Requirements

• MSc or equivalent in experimental physics, with hands-on experience - Must
• Proficiency in Python – Must
• Experience with working in a Linux environment – Advantage
• Basic knowledge of IT and specifically computer networks – Advantage
• Passionate about technology and able to dive into new technologies quickly
• Independent, responsible, self-motivated with a can-do attitude
• Excellent verbal and written skills in English

Benefits

• Be part of a pioneering team in quantum computing
• Opportunity to work with cutting-edge technology
• Collaborative and innovative work environment
• Global travel opportunities
• Professional growth and development