Senior Product Manager - CX (VoIP) - Remote

Overview

As a Senior Product Manager at Qualtrics, you will lead the development of customer interaction analytics, focusing on voice and AI-driven insights, to enhance customer experiences across all interaction channels.

In Short

• Lead the development of omnichannel customer interaction analytics.
• Empower app and product teams with data-driven capabilities.
• Enhance customer experiences through accessible omnichannel understanding.
• Build a deep understanding of user personas and workflows.
• Engage with customers and stakeholders to identify product gaps.
• Leverage quantitative and qualitative data for decision-making.
• Communicate product value to diverse audiences.
• Collaborate with engineering and AI/ML teams.
• Work with telephony vendors for effective data integration.
• Drive feature adoption through customer engagement.

Requirements

• Bachelor’s degree in Business, Marketing, Engineering, or related field.
• 3-4 years of experience in a product-related role.
• 5-7 years of product management experience in contact center technology.
• Strong understanding of contact center data and voice analytics.
• Experience with customer-facing analytics or AI-driven insights products.
• Ability to analyze and interpret data.
• Excellent verbal and written communication skills.
• Experience collaborating with engineering and AI/ML teams.
• Knowledge of telephony protocols and their impact on analytics.
• Experience leading AI-driven initiatives in contact centers.

Benefits

• Annual $1,800 experience bonus for personal experiences.
• Encouragement for personal learning and development.
• Opportunity to work with influential brands.
• Role encourages personal growth and initiative.