Senior Retention Marketing Manager - Remote

Overview

We are seeking a Senior Retention Marketing Manager who will help E-commerce brands grow sustainably by strategically thinking about newsletters and WhatsApp flows.

In Short

• Analyze and optimize email and WhatsApp data.
• Develop retention strategies for E-commerce brands.
• Create reports and provide actionable recommendations.
• Build, optimize, and scale retention flows and funnels.
• Conceptualize newsletters: text, structure, and performance optimization.
• Develop and improve WhatsApp flows and automations.
• Conduct strategic customer meetings for long-term customer retention.
• Collaborate closely with the team in meetings.
• Support the development of the team.
• Work proactively and efficiently in an agile environment.

Requirements

• Minimum of 3 years of experience in online marketing management, specifically in email and WhatsApp marketing.
• Experience working in a marketing agency.
• Proficient in Klaviyo, ChatArmin, and common marketing tools.
• Open to AI-supported workflows.
• Excellent German language skills (C2); English skills (B2) are a plus.
• Clear and empathetic communication skills.
• Team player mindset with a focus on supporting E-commerce customers.
• Strong organizational and analytical skills.

Benefits

• 100% flexibility: remote, hybrid, or on-site.
• Engage in high-quality marketing processes.
• Work closely with a motivated team of eight.
• Celebrate successes with team events.
• Support for personal growth and development.
• Monthly subsidies for Urban Sports membership or Spenditcard.
• Long-term customer contracts for job security.