Customer Support Specialist for Japanese Market - Remote

Overview

Purple Technology is seeking a Customer Support Specialist fluent in Japanese to provide support in the FinTech industry, focusing on client inquiries through email and chat.

In Short

• Handle client inquiries, requests, and complaints via email and chat.
• Craft detailed, well-structured responses for effective communication.
• Process requests according to established guidelines and procedures.
• Identify and report issues or errors to the Team Leader.
• Work with trading platforms and assist clients with troubleshooting.
• Transcribe Japanese names into Latin characters accurately.
• Collaborate with internal teams via Slack and email.

Requirements

• Proven experience in remote support for Japanese clients.
• Strong ability to analyze and resolve issues.
• Native-level Japanese proficiency (N1) and business-level English (B2).
• Bachelor’s degree from a Japanese university preferred.
• High technical aptitude and adaptability to new software.
• Excellent communication skills.
• Strong sense of responsibility and reliability.
• Self-motivated with a proactive approach.
• Ability to work in either EU or JP time zones.
• Willingness to learn and develop expertise in financial applications.

Benefits

• Opportunity to work in a dynamic FinTech environment.
• Remote work flexibility.
• Continuous learning and development opportunities.