Principal Technical Customer Support Manager - Remote

Overview

As the Principal Technical Customer Support Manager, you will be the escalation point for complex technical issues, ensuring timely resolution and a high-quality support experience for our customers.

In Short

• Lead troubleshooting efforts for complex technical issues.
• Collaborate with engineering and product teams.
• Drive continuous improvements in support processes.
• Ensure a high-quality support experience for customers.
• Utilize deep technical expertise to resolve issues.
• Maintain a customer-first mindset.
• Act as an escalation point for technical support.
• Work on digitizing trust in critical transactions.
• Engage in strategic problem-solving.
• Contribute to the mission of Proof in the digital world.

Requirements

• Deep technical expertise in customer support.
• Strong problem-solving skills.
• Experience in leading support teams.
• Ability to collaborate effectively with cross-functional teams.
• Customer-first mindset.
• Experience in process improvement.
• Strong communication skills.
• Ability to handle complex technical issues.
• Experience in the digital commerce space is a plus.
• Proven track record in technical support roles.

Benefits

• Opportunity to work with a pioneering company in digital transactions.
• Collaborative work environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Work on innovative solutions in the tech industry.
• Be part of a mission-driven team.
• Flexible work arrangements.
• Engage in meaningful work that impacts customers.
• Access to cutting-edge technology and tools.
• Supportive company culture.