Support Engineer - Remote

Overview

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and are rapidly growing our market share. We are looking for a Support Engineer to support our SaaS product by bridging the gap between the engineering and client experience teams.

In Short

• Work collaboratively with the engineering and client experience teams to identify and resolve issues in the product
• Meet (virtually) with customers and internal stakeholders to diagnose potential issues
• Write detailed technical specifications for engineers to reproduce and resolve identified issues
• Utilize technical skills to execute scripts and run database queries in order to identify or resolve issues

Requirements

• 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
• Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
• Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
• Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours
• Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership
• Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k