Customer Success Manager - Remote

Overview

This role involves managing client relationships and ensuring a seamless service experience in a fully remote setting.

In Short

• Lead onboarding processes and align client goals.
• Serve as the primary contact for clients.
• Manage client accounts and track deliverables.
• Oversee campaign execution and client requests.
• Conduct client check-ins and performance reviews.
• Generate performance reports summarizing key metrics.
• Log tasks and track project progress in Jira.
• Drive client renewals and identify service expansion opportunities.
• Proactively identify client needs for service improvement.

Requirements

• 2+ years in client success or account management.
• Fluent English speaker with excellent communication skills.
• Strong organizational skills to manage multiple accounts.
• Familiarity with digital marketing services.
• Experience with CRM/project management tools.
• Comfortable in a fast-paced remote environment.

Benefits

• Opportunity to work in a dynamic digital marketing agency.
• Flexible work hours in a fully remote setting.
• Engagement with diverse clients across various industries.
• Professional growth and development opportunities.