Senior Team Lead, Global Member Services - Remote

Overview

As the Senior Team Lead for Global Member Services at Progyny Global, you will inspire and develop a high-performing international team to deliver exceptional support for members navigating fertility, pregnancy, and family-forming care.

In Short

• Lead and mentor a multilingual team of Global Care Advocates.
• Drive operational excellence and maintain high service levels.
• Foster a culture of collaboration and continuous improvement.
• Manage schedules and resources during high demand periods.
• Ensure accurate and up-to-date knowledge management.
• Achieve key performance indicators for member satisfaction.
• Provide feedback and enable team members' continuous upskilling.
• Surface insights and recommendations to leadership.
• Lead by example to cultivate empathetic care.
• Align team objectives with broader organizational goals.

Requirements

• 6+ years in healthcare or fast-paced settings, with 2+ years in team leadership.
• Experience in women's health or clinical licensure is a plus.
• Strong skills in process design and data-driven decision-making.
• Proven ability to motivate teams and manage change.
• Fluent in English; additional languages are advantageous.

Benefits

• Competitive salary: €60,000 to €75,000/year.
• Bonus and equity package.
• Access to family-building benefits.
• Mental health sessions and wellness support.
• Hybrid model with remote work options.
• Inclusive and mission-driven culture.