Senior Team Lead, Global Member Care - Remote

Overview

As a Senior Team Lead at Progyny Global, you will inspire and develop a high-performing team while ensuring exceptional support for members navigating fertility, pregnancy, and family-forming care.

In Short

• Lead and develop a multilingual team of Global Care Advocates.
• Drive operational excellence in a fast-scaling environment.
• Achieve key performance indicators through coaching and mentorship.
• Establish clear processes and quality standards for member support.
• Manage schedules and resources during high-demand periods.
• Ensure the knowledge base is accurate and up-to-date.
• Foster a culture of empathetic care within the team.
• Surface insights and recommendations to leadership.
• Support team members' continuous upskilling.
• Align team objectives with broader organizational goals.

Requirements

• 6+ years of experience in healthcare or social services, including 2+ years in team leadership.
• Experience in women's health is a strong plus.
• Strong skills in process design and data-driven decision-making.
• Proven ability to motivate teams and manage change.
• Fluent in English; additional languages are an advantage.

Benefits

• Competitive salary: €60,000 to €75,000/year.
• Bonus and equity package.
• Access to family-building benefits.
• Mental health sessions and wellness support.
• Discounts for urban sports club membership.
• Hybrid work model with remote options.
• Inclusive culture focused on care and collaboration.