Customer Success Manager - Remote

Overview

The Customer Success Manager will play a critical role in ensuring our members achieve their goals and derive maximum value from our offerings.

In Short

• Onboard and educate new members on product usage.
• Maintain proactive communication with high-value clients.
• Collaborate with sales, product, and content teams.
• Track and report on key success metrics.
• Identify upsell and cross-sell opportunities.
• Work with the Commercial Director on new commercial opportunities.

Requirements

• Proven experience in B2B customer success (1-2 years).
• Previous Enterprise Account Management experience desired.
• Solid previous use of Intercom.
• Experience engaging customers at scale.
• Highly organized with accuracy and punctuality.
• Strong communicator and team player.
• Adaptable to a fast-paced startup environment.
• Creative problem-solver.
• Tech-savvy and quick learner.

Benefits

• 34 days of enhanced paid holiday.
• Private Medical & Dental Insurance.
• Life Insurance (4 x salary).
• Flexible hours policy.
• Perks-at-work discounts.
• Extensive tech gear kit.
• On-demand therapy and coaching.
• Subsidised gym membership.
• Flexible benefits allowance.
• Personal Learning & Development budget.