Remote Customer Service Specialist

Overview

The Alliance is a leader in digital communities, providing essential resources for professionals in product marketing, sales enablement, and customer success. We are looking for a detail-driven Customer Support Associate to join our team and help members resolve issues effectively.

In Short

• Be the first line of contact for members via email and ticketing system.
• Manage communications through Intercom.
• Organize multiple tickets and internal priorities.
• Collaborate with Customer Success and other departments.
• Contribute to FAQs and support documentation.
• Use Intercom to manage tickets effectively.
• Work remotely within North America.
• Opportunity for growth into Customer Success scope.
• Excellent written communication is essential.
• Experience with support platforms like Intercom is preferred.

Requirements

• Excellent written communication skills.
• Experience with Intercom or similar platforms.
• Detail-oriented and organized.
• Strong problem-solving skills.
• Ability to work collaboratively as a team player.
• Creative thinking for process improvement.
• Tech-savvy and quick learner.

Benefits

• Fully remote work environment.
• Opportunity for professional growth.
• Collaborative team atmosphere.
• Inclusive workplace culture.