Remote Customer Service Specialist

Overview

As a Remote Customer Service Specialist at Reach, you will be part of a dynamic team providing exceptional customer service while working from home.

In Short

• Join a growing team in the media industry.
• Work from home while living within an hour's commute from Hull.
• Handle customer inquiries via calls, emails, and live chats.
• Become an expert on products to provide great advice and support.
• Meet KPIs as part of a collaborative team.
• Available for both full-time and part-time roles.
• Start date is 22nd September 2025.
• No previous contact center experience required.
• Must be customer-focused and ready to learn.
• Participate in a friendly hiring process with interviews.

Requirements

• Strong communication skills.
• Ability to maintain a positive attitude.
• Organizational skills under pressure.
• Customer-focused mindset.
• Willingness to learn and adapt.

Benefits

• Annual salary of £24,570.
• Potential bonus related to customer service skills.
• 25 days' holiday plus bank holidays.
• Extra paid leave for volunteering and personal milestones.
• Pension contributions matched up to 6%.
• Healthcare cash plan for medical expenses.
• Wellbeing support and 24/7 assistance program.
• Access to discounts and interest-free loans.