Customer Service Specialist (Remote)

Overview

Goodfood is a leading meal solutions brand in Canada, delivering fresh meals and add-ons that make it easy for customers from across Canada to enjoy delicious meals at home. This role involves providing excellent customer service and support to clients.

In Short

• Respond to customer emails, live chats, and phone calls courteously and diligently.
• Support customers in managing their Goodfood Market accounts.
• Be knowledgeable about products, including changing menus.
• Provide creative solutions to customer problems.
• Occasionally follow up with delivery service providers.
• Full-time availability required (32-40 hours/week).
• Mandatory 3 weeks training from Monday to Friday.
• Flexible scheduling with weekend availability.
• Fluency in English and French is required.
• Positive attitude and teamwork are essential.

Requirements

• University or college degree (min DEC).
• Minimum 2 years of experience in customer service.
• Expert-level communication skills in both English and French.
• Ability to multitask and manage stress effectively.
• Passion for problem-solving and active listening.
• Recent graduates are welcome to apply.

Benefits

• Annual Goodfood Credit.
• Employee stock purchase plan.
• Competitive group insurance.
• Personal days off.
• Annual fitness credit.