Remote Customer Service Specialist

Overview

The Remote Customer Service Specialist will be the voice of ForgeFit, ensuring customers have a smooth and positive experience from order to installation and beyond.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with orders, shipping questions, product details, and troubleshooting.
• Collaborate with fulfillment, sales, and service teams to resolve issues.
• Maintain accurate records of customer interactions using CRM.
• Proactively follow up on customer needs to ensure satisfaction.
• Stay updated on ForgeFit’s product lines and service policies.

Requirements

• 1+ years of experience in customer service or client-facing roles.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.
• Comfortable using CRM or support tools.
• A positive attitude and genuine desire to help others.
• Interest in fitness or familiarity with gym equipment is a plus.

Benefits

• Competitive hourly pay based on experience.
• Comprehensive benefits including health, dental, vision, 401k, and paid time off.
• 100% remote work with a collaborative and supportive team.
• Ongoing training and opportunities for career growth.
• Support a brand that makes a real impact in the fitness world.