Customer Support Specialist I - Remote

Overview

The Customer Support Specialist I is responsible for providing support of the Procurement Partners proprietary e-commerce software to external and internal clients, ensuring effective troubleshooting and resolution of client software issues.

In Short

• Respond to technical support requests from end-users via phone, email, and chat.
• Diagnose and troubleshoot basic technical issues related to software, hardware, and network connectivity.
• Provide clear and concise instructions to users for resolving technical problems.
• Document all support interactions and solutions in the help desk ticketing system.
• Escalate complex technical issues to Tier 2 or Tier 3 support teams as necessary.
• Maintain up-to-date knowledge of company products, services, and support policies.
• Assist with user account setup, password resets, and access issues.
• Participate in ongoing training and professional development.
• Provide excellent customer service and ensure a positive user experience.
• Track and document client interactions in the company ticketing system.

Requirements

• High school diploma or equivalent; additional technical certifications or coursework is a plus.
• Previous experience in a technical support or customer service role is preferred.
• Strong technical aptitude and ability to quickly learn new software and technologies.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Familiarity with common operating systems and office productivity software.
• Basic understanding of networking principles and internet connectivity.

Benefits

• Opportunities for career development.
• Diversity and inclusion in the workplace.
• Fast-paced work environment.
• Supportive team culture.
• Flexible working hours.