Customer Support Specialist I - Remote

Overview

As a Customer Support Specialist at Sprinter Health, you will be the first voice of the company, providing exceptional support to customers while working in a fast-paced healthcare environment.

In Short

• Full time temporary position through Dec 31, 2025.
• Assist Clinical Managers and Sprinters with scheduling changes.
• Field and resolve overnight questions from patients.
• Respond to inbound customer questions via phone, email, and SMS.
• Escalate questions and concerns to other teams as necessary.

Requirements

• 2+ years of experience in customer or patient service.
• Experience working with Zendesk.
• Proficiency in electronic health record (EHR) systems.
• Excellent organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to adapt to changing priorities.
• Commitment to maintaining patient confidentiality.

Benefits

• Completion bonus provided.