Customer Support Specialist I - Remote

Overview

The Customer Support Specialist I at Sleep Doctor plays a vital role in assisting patients with their sleep health needs, ensuring they receive the necessary support and guidance throughout their journey.

In Short

• Work with patients to obtain corrected or missing documentation.
• Review and process durable medical equipment and diagnostic orders.
• Follow up with patients for missing documentation and orders.
• Schedule appointments using office scheduling software.
• Verify insurance information with patients.
• Handle rescheduling and cancellations.
• Manage patient and order flow from third-party platforms.
• Provide exceptional customer service and support.
• Communicate effectively with patients regarding their needs.
• Assist in maintaining documentation and records.

Requirements

• 2+ years of experience in patient-facing administrative or clinical support roles.
• Proficiency in helpdesk software like Zendesk.
• Strong communication skills, both verbal and written.
• Problem-solving abilities and attention to detail.
• Experience in a remote role for more than a year.
• Familiarity with CRM tools like Zoho is a plus.
• Ability to multitask and handle multiple inquiries simultaneously.
• Fluency in additional languages is advantageous.
• Exceptional interpersonal skills and empathy.
• Strong desire to assist customers and improve professionally.

Benefits

• 100% medical, vision, and dental insurance premiums covered.
• 401(k) plan with matching contributions.
• Paid Time Off in accordance with company policies.
• Opportunities for professional growth and development.
• Inclusive work environment promoting diversity.
• Celebration of team wins and achievements.
• Flexible remote work environment.
• Supportive team culture focused on collaboration.
• Access to health and wellness resources.
• Potential for career advancement within the company.