Implementation Manager, Emerging - Specialty Contractor - Remote

Overview

We are seeking a dynamic Implementation Manager to assist with customer training and onboarding for our SMB customers, managing a portfolio to ensure a smooth transition to the Levelset platform.

In Short

• Conduct customer training sessions on Levelset's products and best practices.
• Manage a portfolio of SMB customers through the onboarding process.
• Develop training content including guides, webinars, and articles.
• Collaborate with customer success managers for account support.
• Assist customers with system integrations.
• Analyze customer data for synchronization with Levelset's offerings.
• Work with the Education Experts team to innovate processes.

Requirements

• 1+ years in Customer Success or Onboarding.
• Ability to guide customers through new processes.
• Outstanding communication skills across various platforms.
• Excellent active listening skills.
• Ability to thrive in a fast-paced environment.
• Self-motivated and resourceful.
• Tech-savvy and quick learner.

Benefits

• Generous paid time off.
• Healthcare coverage.
• Career enrichment programs.