Technical Program Director - Remote

Overview

The Technical Program Director is responsible for leading and executing core Pharmacy Distribution initiatives in support of one or more of Prime Therapeutics Pharmacy Distribution segment.

In Short

• Facilitate Business Requirements activities, gathering, documenting, and translating stakeholder needs and business goals into traceable and actionable requirements for the implementation vendor and/or internal project team
• Vendor collaboration efforts, acting as the main point of contact between our organization and the SaaS provider
• Participate in product demos, roadmap discussions, and feedback sessions with the vendor
• Guide the setup, configuration, and customization of the specialty and home delivery pharmacy and telephony platforms to fit operational workflow; ensure the solution aligns with business processes and compliance requirements
• Define test scenarios and coordinate UAT with end users; validate that the delivered solution meets expectations prior to go-live
• Triage and escalate bugs, outages, or performance issues to the vendor; coordinate with internal IT or support teams as needed
• Partner with the Vendor and/or Pharmacy Distribution Training to develop and/or coordinate training materials and sessions for end users, supporting adoption efforts and gathering feedback for continuous improvement
• Track usage, user satisfaction, and Return on Investment metrics to assist with identifying opportunities for optimization or additional features
• Provide feedback and feature requests to the vendor based on user needs and advocate for enhancements that align with Pharmacy Distribution strategic goals
• Responsible for the execution of operational plans for a complex set of programs and critical initiatives related to assigned market or line of service and for maintaining alignment and identifying interdependencies between all program level work efforts
• Collaborate with various business units, cross-functional teams and key stakeholders to ensure the timely, accurate and on budget implementation of Pharmacy Distribution strategies
• Manage products/programs and implement tools/enhancements to ensure new strategies are successfully developed and implemented; leverage new or existing tools to manage and cultivate new business opportunities
• Develop and maintain business cases and materials that support new Pharmacy Distribution system opportunities/enhancements and contribute directly to the establishment or achievement of performance metric targets
• Other duties as assigned

Requirements

• Bachelor’s degree in Finance, Business, Health Care Administration, or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
• Deep understanding of dispensing pharmacy front and back-end operating systems
• 8 years of specialty pharmacy, analytics, product development, or consultative experience within healthcare, PBM, healthcare consulting or other highly regulated industries
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Benefits

• Ability to work in self-directed environment
• Ability to establish trust, respect and credibility and form close working relationships with all levels of Prime
• Demonstrated ability to distill complex concepts or situations into concise and compelling communications
• Expert negotiation and influencing skills
• Critical thinking skills and ability to anticipate issues and develop innovative solutions
• Proficient with Microsoft Office (Excel, Access, Word, PowerPoint)
• Ability to manage competing priorities and deadlines