Technical Support Specialist - Remote

Overview

The Technical Support Specialist provides technical support and assistance to users, ensuring high levels of user satisfaction and system functionality.

In Short

• Provides technical support by resolving Help Desk tickets.
• Maintains IT service and user satisfaction.
• Supports business operations with reliable applications.
• Monitors and controls systems and applications.
• Diagnoses and resolves user issues quickly.
• Researches and isolates problems effectively.
• Escalates complex issues as needed.
• Interacts with IT teams to resolve problems.
• Maintains confidentiality of client information.
• Assists with the rollout of new equipment.

Requirements

• Minimum of 2 years of IT support experience.
• Proficient in English communication (C1-C2 level).
• Degree in Computer Science or related field.
• Experience with Help Desk ticketing systems.
• Prior experience in customer support services.
• Strong customer support service skills.
• Understanding of technical troubleshooting methodology.
• Experience working in a team environment.
• Excellent oral and written communication skills.
• Ability to work a flexible schedule.
• Experience troubleshooting MAC and Windows devices.

Benefits

• Remote work opportunity.
• Work with a motivated team.
• Engage in a variety of technical challenges.
• Opportunity for professional growth.
• Supportive work environment.