Customer Training Specialist - Remote

Overview

As a Customer Training Specialist, you will play a pivotal role in educating our customers on the QuartzBio Precision Medicine AI Agent Platform. You'll design and deliver dynamic training materials, conduct interactive virtual sessions, and collaborate with internal teams to ensure our training aligns with business objectives and industry best practices.

In Short

• Design and develop comprehensive training materials.
• Lead live training sessions and workshops.
• Create and maintain user-friendly documentation.
• Conduct onboarding sessions for new customers.
• Gather feedback to improve training materials.
• Administer and maintain the Learning Management System (LMS).
• Track and report on training metrics.
• Collaborate with cross-functional teams.
• Ensure adherence to best practices.
• Communicate effectively with stakeholders.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• 2 years minimum in training development & delivery.
• Excellent presentation and communication skills.
• Experience with rapid authoring tools.
• Familiarity with virtual training platforms.
• Strong organizational and project management skills.
• Attention to detail and high-quality work.
• Ability to work independently and in teams.
• Experience in Clinical Trial and/or SaaS software industry preferred.
• Native-level English fluency.

Benefits

• Discretionary annual bonus.
• Health insurance.
• Retirement savings benefits.
• Life insurance and disability benefits.
• Parental leave.
• Paid time off for sick leave and vacation.