Customer Training Specialist - Remote

Overview

As a Customer Training Specialist at Zenoti, you will work within our product implementation and adoption teams to deliver high-quality customer training to end users of Zenoti systems, ensuring maximum product adoption and client satisfaction.

In Short

• Work with product implementation and adoption teams.
• Develop instructional materials and training curriculum.
• Identify customer training needs and deliver training plans.
• Deliver product trainings via various channels.
• Support implementation phase remotely or on-site.
• Analyze usage metrics and customer feedback.
• Assist in developing training program strategy.
• Ensure maximum product adoption and client satisfaction.

Requirements

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Experience working with remote teams.
• Strong analytical and problem-solving skills.
• Ability to manage customer expectations.
• Experience with SaaS applications or enterprise software.
• Strong knowledge of MS Office tools.
• Background in instructional design is a plus.
• Experience developing end-user training is a plus.
• Bachelor's Degree in a relevant field.
• 3+ years of experience in a customer-facing role.
• Fluency in additional languages is a plus.
• Ability to travel up to 10%.

Benefits

• Attractive base salary plus bonus.
• Medical, dental, and vision coverage.
• Participation in company 401k plan.
• Unlimited paid time off.
• Paid parental leave.
• Flexible work hours.
• Wellbeing programs and activities.