Customer Service Training Specialist - Remote

Overview

We are looking for a passionate and skilled Training professional to upskill and drive development across a range of staff as well as ensure our Customer Service Teams develop their skills and successfully address clients’ needs.

In Short

• Facilitate training programs for Customer Service Teams.
• Develop training materials such as videos and manuals.
• Deliver dynamic training sessions, including onboarding and refresher training.
• Collaborate with Quality Team and Management to identify training needs.
• Evaluate training success and report to Senior Training & Quality Team Lead.
• Train new Team Members on the Training Agenda.
• Provide performance reporting on new employees during onboarding.
• Make recommendations for improving training techniques.
• Cross-train existing Team Members on new updates.
• Update training materials based on product releases.

Requirements

• Expertise in training and development.
• Strong communication and collaboration skills.
• Ability to evaluate and improve training programs.
• Experience in customer service environments.
• Resourcefulness and autonomy in decision-making.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity to contribute to innovative projects.
• Collaborative team culture.
• Professional development opportunities.