Client Engagement Manager - Omnichannel Solutions - Remote

Overview

The Client Engagement Manager for Omnichannel Solutions works with top pharma companies to improve client experiences and outcomes through effective engagement and data analytics.

In Short

• Serve as the primary contact for new clients post-signature.
• Ensure smooth onboarding and platform utilization.
• Develop trust-based relationships with client stakeholders.
• Identify and pursue new business opportunities within existing clients.
• Collaborate with internal teams to tailor activation roadmaps.
• Manage project teams to ensure timely delivery of client solutions.
• Monitor service delivery and alignment with service levels.
• Assist in proposal development and client presentations.
• Mitigate project risks and develop contingency plans.
• Ability to travel 15-50% of the time depending on project assignment.

Requirements

• Bachelor’s degree required; Master's or MBA preferred.
• 4+ years of experience in pharma consulting or medical communications.
• Experience in sales, marketing, and analytics.
• Ability to manage cross-functional teams and complex projects.
• Competency with project management software (e.g., Workfront).

Benefits

• Discretionary annual bonus.
• Health insurance.
• Retirement savings benefits.
• Life insurance and disability benefits.
• Parental leave and paid time off.