Tier 3 Scheduler - Remote

Overview

The Tier 3 Scheduler is responsible for managing inbound and outbound calls, text communications, and complex scheduling workflows across multiple service lines, including general imaging, auto/legal cases, and breast imaging.

In Short

• Manage inbound/outbound calls for general, auto/legal, and breast imaging scheduling.
• Respond to text line inquiries within 3 minutes.
• Schedule a minimum of 25 exams daily and manage approximately 80 calls per day.
• Accurately collect and verify patient demographics, insurance, and financial information.
• Review physician orders for accuracy and protocol compliance.
• Coordinate with referring providers to obtain missing or incomplete information.
• Escalate complex cases appropriately to leadership or senior team members.
• Provide call triage support and route messages to appropriate departments.
• Manage assigned worklists and scheduling-related communications.
• Utilize systems such as Ikonopedia for follow-up tracking.

Requirements

• High school diploma or equivalent required.
• Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred).
• Customer service experience required.
• Knowledge of medical terminology, insurance verification, and authorizations preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities with speed and accuracy.
• Comfortable working in a fully remote environment.

Benefits

• Competitive pay.
• Medical, Dental, and Vision Insurance.
• Paid Time Off (PTO) & Paid Holidays.
• 401(k).
• Life and Disability Insurance.
• Employee Assistance Program (EAP).
• Opportunities for growth and advancement.
• Supportive, team-oriented culture.