Customer Technical Support Engineer - SCADA and EMS Systems - Remote

Overview

The Technical Support Engineer’s primary responsibility is to provide remote technical guidance to customers, troubleshooting hardware, software, and firmware issues related to SCADA and EMS systems.

In Short

• Serve as the first point of contact for support requests.
• Triage and categorize issues based on severity.
• Document detailed issue information.
• Communicate regularly with customers on ticket status.
• Troubleshoot software and hardware issues.
• Coordinate RMAs for hardware failures.
• Maintain accurate support tickets and contribute to the knowledge base.
• Participate in a rotating on-call schedule.
• Collaborate with team members in regular meetings.
• Provide feedback to improve product reliability.

Requirements

• Bachelor’s degree in a technical field.
• 2+ years of experience in SCADA delivery or technical support.
• Strong understanding of SCADA systems and network protocols.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks under pressure.
• Experience with ticketing systems and CRM tools.
• Familiarity with renewable energy sources is desirable.
• Experience in Linux systems is a plus.
• Positive and professional attitude.
• Strong organizational skills.

Benefits

• Opportunity to work in a purpose-driven organization.
• Dynamic work environment with opportunities for professional growth.
• Support for personal development in the renewable energy sector.
• Collaborative and conscientious company culture.
• Commitment to diversity and inclusion in the workplace.