Wireless Systems Technical Support Engineer - Remote

Overview

We are seeking for a dedicated and technically skilled Technical Support Engineer to support our innovative packet microwave and millimeter-wave radio systems, used in front-haul and mobile backhaul transport of 3G/4G/5G networks, as well as in fixed wireless access broadband systems. You will work on both customer technical support and field implementation projects across USA, with the base of operations in Texas or Florida.

In Short

• Provide technical support for wireless systems, addressing customer inquiries and troubleshooting issues related to 4G/LTE, 5G, and network protocols
• Manage computer systems and hardware, ensuring optimal performance and security through effective IT support and desktop support practices
• Collaborate with team members to resolve complex technical challenges and enhance customer service experiences
• Utilize Microsoft Office and SQL for documentation and reporting purposes

Requirements

• Strong technical knowledge of wireless systems
• Experience with 4G/LTE and 5G technologies
• Proficient in network protocols
• Excellent problem-solving skills
• Ability to work collaboratively in a team environment
• Strong communication skills

Benefits

• Competitive salary
• Health benefits
• Opportunities for professional development
• Work in a dynamic and innovative environment