IT Support Technician/Specialist - Remote

Overview

Postscript is seeking a motivated and detail-oriented IT Support Technician/Specialist to join our IT team. This is an entry-level position, ideal for someone looking to build their career in IT with a strong focus on macOS and Apple hardware.

In Short

• Respond promptly to and resolve IT Help Desk tickets, escalating issues as needed.
• Triage incoming IT requests and prioritize based on urgency and impact.
• Provide technical assistance to end users, including troubleshooting hardware, software, and network issues.
• Perform onboarding and offboarding tasks, including setting up and deactivating user accounts in various systems.
• Assist with managing and maintaining basic IT administrative tasks.
• Support the deployment, setup, and maintenance of company hardware.
• Document and update the internal knowledge base's technical processes.
• Provide friendly and effective communication to end users.

Requirements

• 1-2 years of experience in an IT support or related technical role.
• Experience troubleshooting macOS, Apple hardware, and related peripherals.
• Familiar knowledge of IT SaaS systems, including Google Workspace and Slack.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users.
• A proactive attitude with the ability to work independently.
• Willingness to learn and adapt to new technologies.

Benefits

• Pay range of USD $34-$40/hour base plus significant equity.
• High growth startup with plenty of room for career growth.
• Work from home (or wherever).
• Fun work environment.
• Competitive compensation and opportunity for equity.
• Flexible paid time off.
• Health, dental, and vision insurance.