IT Technical Support Specialist - Remote

Overview

As an IT Technical Support Specialist at OneStudyTeam, you will play a critical role in ensuring the reliability, security, and efficiency of our IT infrastructure, supporting a remote workforce.

In Short

• Provide day-to-day IT support for employees, ensuring smooth operation of Mac and SaaS-based environments.
• Troubleshoot and resolve IT issues related to hardware, software, network connectivity, and cloud services.
• Onboard and offboard employees, ensuring timely provisioning/de-provisioning of user accounts, hardware, and software access.
• Maintain and improve IT support documentation, including processes, troubleshooting guides, and IT policies.
• Develop scalable policies for managing workstations and mobile devices that meet security and compliance requirements.
• Monitor and maintain security tools, including VPN and centralized antivirus.
• Collaborate with security, IT, and engineering teams to implement necessary IT resources as the company scales.
• Assist in deploying and managing VPN solutions for secure remote access.
• Evaluate and recommend improvements to IT processes, focusing on automation and efficiency.
• Stay current on security threats and apply best practices to internal IT operations.

Requirements

• 4+ years in IT support, system administration, or related roles.
• Strong experience in macOS support and troubleshooting for a remote-first team.
• Experience managing a fleet of Apple devices, including MDM solutions.
• Hands-on experience with IAM solutions.
• Experience working with IT ticketing systems.
• Strong decision-making skills to analyze technical challenges.

Benefits

• Opportunity to work with a mission-driven company.
• Flexible work environment supporting remote work.
• Access to professional development resources.
• Engagement in process improvement initiatives.
• Collaboration with a diverse and inclusive team.